At The Houstonian Club, we are committed to providing exceptional service and a convenient laundry program for our Members. To help ensure the best possible experience, please review the following guidelines:
Commercial Laundry Process
All laundry is processed using commercial-grade washers and dryers. These machines operate at higher temperatures than residential equipment to ensure proper sanitation of clothing, towels, and linens.
Recommended Laundry Items
For best results, we recommend submitting only basic workout apparel and garments that can withstand high-temperature commercial washing and drying.
Delicate & Premium Apparel
Our laundry service is not recommended for delicate, luxury, or high-end performance apparel, including brands such as lululemon. Commercial laundering may cause shrinkage, fading, fabric deterioration, or other damage. The Houstonian cannot assume responsibility or provide reimbursement for damage resulting from the laundering process.
How the Service Works
- Place laundry items in the provided mesh bag.
- Secure the identification pin to the bag.
- Deposit the bag in any designated towel bin in the locker room.
- Items will be washed, dried, folded, and returned to your locker.
Turnaround Time
Please allow approximately
48 hours for laundry service from drop-off to return.
Service Considerations
While multiple safeguards are in place to ensure accuracy and efficiency, laundry service involves several handling steps. Occasional delays may occur, and Members may wish to keep an extra set of workout attire available.
Lost or Misplaced Items
If an item is lost or misplaced, please notify a Locker Room Manager immediately so we can begin a prompt search. Our team will make every reasonable effort to locate and return missing items.
Please note that The Houstonian is not liable for lost, misplaced, or damaged clothing items submitted through the laundry service.
Thank you for your cooperation and for helping us provide a smooth and reliable laundry experience.
Ryan Harris
Men's Locker Rooms Manager
RHarris@houstonian.com